Return & Refund Policy

Please read our policy regarding returns, refunds, and order cancellations.

Sections

Have questions about returns or refunds?

1. No-Return Policy

Due to the nature of food products, hygiene standards, and international shipping regulations, LankaFoodSource does not accept returns once products have been shipped or delivered.

We take extreme care in sourcing and packaging our products to ensure they reach you in perfect condition. Because food items are perishable and subject to cross-border import controls, we cannot accept return shipments back to our facilities in Sri Lanka.

Please review your order carefully before completing checkout. Once an order is dispatched, it cannot be returned.

2. Refund Eligibility

While we do not accept returns, refunds or replacements will be considered in the following specific situations:

Incorrect Product Received: If the items delivered do not match your order confirmation.
Product Damaged During Transit: If the product packaging is broken, leaking, or damaged during shipping.
Order Not Delivered Due to Our Error: If the package fails to arrive due to a mistake on our part (e.g., incorrect address labeling by our team).

3. Claim Process & Timeline

To file a refund or replacement claim, customers must contact us within 24 hours of delivery.

Please provide the following details to help us expedite your request:

Your Order Number and account email address.
Clear, high-resolution supporting photos of the damaged or incorrect product, including the shipping label on the box.
A brief description of the issue.

Submit your claim directly to our support team: lankafoodsource@gmail.com

4. Review & Approval

LankaFoodSource reserves the right to review and approve refund requests on a case-by-case basis.

Once we receive your request and supporting evidence, we will inspect the details and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.